Backtalk Privacy Policy

Backtalk, Inc. ("Backtalk," "we," "us," or "our") respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website located at Backtalk.ai, our software applications, and related services (collectively, the "Services").

Backtalk is a Software-as-a-Service (SaaS) platform that helps businesses amplify authentic customer experiences into AI-readable brand signals. We do not generate fake reviews, manipulate feedback, or create synthetic praise.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you create an account, request a demo, contact support, subscribe to updates, or upload customer experience data. This information may include your name, email address, company name, job title, billing information, account login credentials, and communications you send to us.

Customer Experience Data

Our platform processes customer feedback, testimonials, reviews, and related content submitted by businesses. This data may include text feedback, ratings or survey responses, uploaded documents or media, and related metadata. Businesses are responsible for ensuring they have appropriate rights and permissions to provide this data to Backtalk.

Automatically Collected Information

When you use our Services, we may automatically collect your IP address, browser type and version, device type, operating system, pages visited, session duration, referring websites, and usage patterns.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, remember user preferences, analyze usage trends, and measure marketing effectiveness. You may disable cookies through your browser settings, though some features may not function properly.

2. How We Use Information

We use collected information to provide, operate, and maintain our Services; process transactions and manage subscriptions; authenticate users; improve platform performance; develop new features; communicate updates and service notices; prevent fraud and security incidents; and comply with legal obligations. We do not sell personal information.

3. AI Processing and Data Use

Backtalk uses machine learning systems to analyze authentic customer experience data and convert it into structured brand intelligence. We do not create fake customer content, manipulate reviews, or impersonate individuals. We may use aggregated and anonymized platform data to improve system performance and reliability.

4. How We Share Information

We may share information with trusted service providers who assist with cloud hosting, payment processing, analytics, customer support tools, and security monitoring. We may also share information during business transfers such as mergers or acquisitions, or when required by law to comply with legal processes, prevent fraud, or protect user safety.

5. Data Retention

We retain information only as long as necessary to provide Services, maintain business records, comply with legal obligations, and resolve disputes. When information is no longer needed, it is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational safeguards including encrypted data transmission, secure cloud infrastructure, access controls, and monitoring for vulnerabilities. However, no system can guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have rights to access personal information, correct inaccurate data, request deletion, object to certain processing, and request data portability. To exercise your rights, contact support@backtalk.ai.

8. International Data Transfers

Backtalk operates globally. Information may be processed and stored in countries other than your own, including the United States.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised "Last Updated" date. Continued use of the Services indicates acceptance of the revised Policy.

12. Contact Us

If you have questions about this Privacy Policy or data practices, contact:

support@backtalk.ai

https://backtalk.ai